Features

AI-Driven Actionable Insights

AI agents that understand your products and roles, find value with precision, review customer interactions frame-by-frame, and provide actionable insight.

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AI Agent

AI agents that adapt to your unique sets of products and business processes — trained on your knowledge bases and continuously adapting to better find value.

Agent Config — Brand_name SaaS

Brand_name SaaS

Accounting Software

Ready

Knowledge Base

product_docs.pdfIndexed

pricing_sheet.xlsxIndexed

faq_database.jsonIndexed

Assigned Scorecard

Enterprise BDR Scorecard 12 criteria

Agents — Product Agents

Agents

+ New Agent

Product Agents Role Agents

Brand_name SaaS

Accounting Software

Knowledge Base

Brand_name SaaS

HRIS Platform

Knowledge Base

Flexible Grading Engine

Build custom scoring matrices with configurable weights — from simple binary (pass/fail) to complex scalar (1–5) — letting you customize exactly what "good" looks like for your team.

Scorecards

+ New Scorecard

Enterprise BDR Scorecard

Opening Discovery Product +4

SMB Outbound Scorecard

Rapport Pitch Closing

CS Retention Scorecard

Empathy Resolution

Scorecard Editor — Enterprise BDR

Criteria

1.aClient Greeting

Yes/No

1.bNeeds Discovery

1–5

2.aProduct Pitch

1–5

2.bObjection Handling

Yes/No

Criterion Details

Code

1.a

Gametape Transcript Viewer

Transcription that detects natural language patterns. Rewind to any moment, click timestamps to jump, and see every word matched against your grading engine in real time. Natively supports Bahasa Indonesia.

Recording — Discovery_Call_01.mp4

12:45

04:28 / 12:45

8 passed

2 missed

Transcript — Synced Playback

Transcript Notes

00:14

Agent (Elvis)

Selamat pagi, Pak Budi. Terima kasih sudah meluangkan waktunya hari ini.

00:22

Client (Budi)

Pagi, Elvis. Kami memang sedang cari solusi yang lebih reliable.

00:35

Agent (Elvis) 1.a ✓

Baik, bisa ceritakan proses settlement-nya saat ini seperti apa?

Detailed Assessment

Every call gets a detailed score with actionable feedback. Identify what went right, what needs work, and uncover big thematic issues across your entire team — not just individuals.

Assessment — Elvis Saputra, Mar 5

Criterion Breakdown

Opening

1.aClient Greeting

[00:14]Pass

1.bNeeds Discovery

[00:35]4/5

Product Knowledge

2.aSettlement Flow

[03:42]Fail

2.bPricing Explanation

[05:18]Pass

AI Reasoning & Feedback

2.a Settlement Flow Fail

AI Reasoning

Agent could not accurately explain the T+1 settlement process at 03:42. Client asked about timing and agent gave incorrect info. Critical product knowledge gap.

Helpful? 👍👎

Team-Wide Issue Detected

Settlement Flow gap across 3 of 4 team members this week. Consider a team training session.

AI-Powered Suggestions & Next Steps

The assessment doesn't end with a grade. Get personalized coaching actions, auto-drafted follow-up emails, and micro-learning tasks to close skill gaps before the next call.

Coaching — Elvis Saputra

Suggested Actions

Review T+1 Settlement Docs

Focus on timing and reconciliation flow

1:1 Session with Manager

Role-play objection handling scenarios

Practice Pitch Module

AI-generated scenario based on last 5 calls

Auto Follow-up — Draft Email

To: budi.santoso@client.co.id

Subj: Follow-up: Settlement Process Discussion

Selamat sore Pak Budi, terima kasih atas waktu diskusi hari ini. Sebagai follow-up, berikut info settlement T+1 yang kami bahas:

Key Points

•Settlement window: T+1 business day
•Auto-reconciliation at 16:00 WIB
•Real-time status dashboard included

Send Email Edit Draft

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