One platform.
Every conversation scored.
From the first sales call to ongoing support, Grid5 turns every recorded conversation into actionable intelligence — so you can coach better, close faster, and serve with confidence.
Revenue Intelligence
Score what matters — willingness to pay, client warmth, and BD closing ability. Go beyond gut feel with AI-driven revenue insights.
Revenue Optimization
Go beyond gut feel. Grid5 analyzes every sales conversation to score client buying signals, emotional warmth, and your BD team's ability to guide prospects toward a decision. Know exactly which deals are heating up and which reps need coaching — before the quarter ends.
Pipeline Quality
Ensure every SDR call follows your playbook — and every lead is truly warm before reaching your closers.
Lead Generation & Qualification
Your SDR and telesales teams are the front door. Grid5 monitors every qualification call against your SOP, flags when reps skip critical discovery questions, and independently scores lead temperature. Stop wasting your closers' time on cold leads that slipped through.
Customer Success
Proactively detect at-risk accounts, resolve issues faster, and drive measurable improvements in customer satisfaction.
Account Management & Support
Every support and account management call is a moment of truth. Grid5 identifies at-risk customers in real time, flags unresolved pain points, and ensures your team delivers on every commitment. Companies with proactive customer success programs see up to 30% higher retention and significantly better CSAT scores.
Onboarding & Activation
Accelerate time-to-value for new hires and clients alike. AI-scored sessions surface skill gaps and track progress against your operating standards.
Onboarding & Activation
Whether you're onboarding new hires or training clients on your platform, Grid5 scores every session against your operating standards. Companies with aligned training programs see 40% higher productivity and up to 75% faster onboarding cycles. Track trainer effectiveness, identify where trainees struggle, and build a data-driven culture of continuous improvement.
SOP Adherence
Ensure every team member follows your proven process — every step, every call, every time. Automated tracking replaces manual spot-checks.
Playbook & Process Compliance
Your playbooks exist for a reason. Grid5 automatically tracks whether your team follows each step — from opening greetings to closing actions — on every single call. When reps deviate, you know immediately. Teams using structured playbook enforcement are 3.7× more likely to hit quota consistently.