Scalable pricing for every growth stage
From early-stage startups to global enterprises, Grid5 provides the insights you need to turn every conversation into growth.
How many calls does your team handle monthly?
Starter
Perfect for small teams getting started with conversation intelligence.
Custom volume-based plans
Features include:
- Free for life
- AI-powered transcription
- Basic sentiment analysis
- Upload up to 5 conversations for free
- Single agent for product, role and scoring criteria
- Native Indonesian context
Professional
For high-growth teams scaling their quality assurance operations.
Tailored for your throughput
Everything in Starter plus:
- 1,000,000 tokens for free
- Unlimited agents
- Unlimited scoring criteria
- Multi-entity and team management
- Real-time feedback loops
- Advanced AI scoring models
- CRM & Dialler integrations
Enterprise
Global-scale infrastructure for complex, multi-market organizations.
Custom enterprise licensing
Everything in Professional plus:
- Customized fine-tuning for your organization
- Customized features as business need
- Dedicated Solution Engineer
- Single Sign-On (SSO/SAML)
- Unlimited data retention
- White-labeled reporting
Frequently asked questions
Create an account and upload up to 5 conversations free — transcription, AI scoring, and insights included, no credit card required. When you're ready to scale, talk to us about a volume-based plan.
Grid5 is built Bahasa-first: it understands Indonesian conversations, mixed Bahasa–English calls, local context, and accents — not just translated English.
Recordings, transcripts, and scores are stored with per-company isolation using row-level security. See our Privacy Policy for details on retention and deletion.
Professional and Enterprise plans include CRM and dialler integrations, plus meeting-bot capture for video calls. Tell us what is in your stack and we will confirm fit.
Pricing scales with your monthly conversation volume and the features you need. Contact us and we will put together a quote tailored to your throughput.
Yes — plans are volume-based, so you can move between tiers as your call volume changes. Your data, scorecards, and history carry over.
Ready to scale your operational excellence?
Join the teams using Grid5 to deliver perfect customer experiences, every time.